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- Title
Statistical Process Control at Motorola's Austin Assembly Plant .
- Authors
Kumar, Sanjoy; Gupta, Yash P.
- Abstract
Many organizations are making massive investments in new manufacturing technologies; at the same time, they are implementing new quality assurance (QA) systems to achieve high quality products. Motorola, a forerunner, has implemented a total quality management (TQM) system at its Austin assembly plant. Participative problem-solving teams, education and training, optimistic employee attitudes, excellent communication, a QA certification program, and creative design of experiments have been essential to its success.
- Subjects
MANUFACTURING processes; QUALITY assurance; PRODUCT quality; QUALITY control; TOTAL quality management; PROCESS control systems; PROBLEM solving
- Publication
Interfaces, 1993, Vol 23, Issue 2, p84
- ISSN
0092-2102
- Publication type
Article
- DOI
10.1287/inte.23.2.84