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- Title
PERANAN KEPUASAN KERJA SEBAGAI MEDIATOR DALAM HUBUNGAN ANTARA BUDAYA ORGANISASI DAN TINGKAH LAKU KEWARGAAN ORGANISASI DALAM KALANGAN ANGGOTA POLIS.
- Authors
Ibrahim, Muhamad Ariff; Sulaiman, Wan Shahrazad Wan; Aziz, Siti Fardaniah Abdul; Hafidz, Sarah Waheeda Muhammad
- Abstract
Organizational citizenship behavior is an important attitude and should be practiced by each employee and this will indirectly contribute to the management effectiveness in organization. This study aimed to test the model of organizational culture, job satisfaction and organizational citizenship behavior. This study also aimed to test the role of job satisfaction as the mediator in relationship between organizational culture and organizational citizenship behavior. The respondents involved 282 enforcement police officers ranking from Constable to Sub Inspector. Data were collected from 6 Police Headquarters (HQ) in Selangor using a set of questionnaires which contained organizational culture scale, organizational citizenship behavior scale and Minnesota Satisfaction Questionnaire (MSQ). Results from the model showed satisfactory goodness of fit indices with CMIN/DF=3.045, CFI=0.96, TLI=0.94 and RMSEA=0.60. Results of the structural equation modeling (SEM) showed significant effect of organizational culture on job satisfaction with β=0.642, p<0.001; job satisfaction on organizational citizenship behavior with β=0.818, p<0.001 and no significant effect of organizational culture on organizational citizenship behavior with β=0.094, p>0.001. In addition, job satisfaction significantly mediated the relationship between organizational culture and organizational citizenship behavior. Implication of this research suggested that organizational culture and job satisfaction were important factors in the practise of organizational citizenship behavior among employees.
- Publication
e-BANGI Journal, 2017, Vol 12, Issue 3, p1
- ISSN
1985-3505
- Publication type
Article