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- Title
1992 Baldrige Award Winners Set Numerous Firsts.
- Abstract
For the first time in its history, the Malcolm Baldrige National Quality Award has been presented to five companies in a single year. The 1992 award recipients, announced by President George W. Bush on October 14, 1992, are AT&T Network Systems Group/Transmission Systems Business Unit in Morristown, New Jersey and Texas Instruments Inc., Defense Systems & Electronics Group in Dallas, Texas in the manufacturing category; AT&T Universal Card Services Corp. in Jacksonville, Florida and the Ritz-Canton Hotel Co. in the service category. The award, was established by legislation in August 1987 to raise awareness about quality management and to recognize the U. S. companies that have a world-class system of management, employee involvement and customer satisfaction.
- Subjects
UNITED States; MALCOLM Baldrige National Quality Award; TOTAL quality management awards; TEXAS Instruments Inc.; CUSTOMER satisfaction; AT&; T Universal Card Services Corp.; SERVICE industries
- Publication
Quality & Reliability Engineering International, 1993, Vol 9, Issue 3, p228
- ISSN
0748-8017
- Publication type
Article