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- Title
A South African study on antecedents of intention to quit amongst employees in bed and breakfast establishments in the Free State province.
- Authors
Monyaki, Lebohang; Chipunza, Crispen; Mashavira, Nhamo
- Abstract
Background: The continued growth in employment creation by small businesses in the hospitality sector necessitates research in organisational behaviour concepts such as turnover intentions that, for a long time, have been associated only with large organisations. Aim: This study investigated the impact of selected individual and organisational factors on turnover intentions amongst employees in bed and breakfast (B&B) establishments in a district in the Free State province of South Africa. Setting: There is limited research within the South African context on antecedents of intention to quit amongst employees in B&B establishments. Methods: The study was purely quantitative. An ex post facto design was adopted. One hundred and forty four (144) employees were chosen using convenience sampling. Data were collected using a structured questionnaire and data analysis was done by way of structural equation modelling (SEM). Results: Human resource practices, quality of work environment and organisational structure, all explained variance in intentions to quit. Human resource practices had a strong relationship with job satisfaction, and the quality of work environment was related to organisational commitment, while organisational structure explained employees' job stress. Conclusion: The effectiveness of B&B establishment owners' interventions to reduce intentions to quit amongst employees is dependent on the implementation of excellent human resource management (HRM) practices and creating a conducive work environment that promotes employees' long-term commitment to the business.
- Subjects
FREE State (South Africa); SOUTH Africa; BED &; breakfast accommodations; PERSONNEL management; JOB stress; CONVENIENCE sampling (Statistics); WORK environment; AFRICANA studies
- Publication
Southern African Journal of Entrepreneurship & Small Business Management, 2022, Vol 14, Issue 1, p1
- ISSN
2522-7343
- Publication type
Article
- DOI
10.4102/sajesbm.v14i1.462