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- Title
Performance Management System Effectiveness: Synthesizing a Literature and Methodology Review.
- Authors
Yong Yoke Toong
- Abstract
Purpose: The paper sets out to identify the effectiveness of an organisation's performance management system (PMS) which still has great relevancy even in modern day performance evaluations. Even though there were vast research in the PMS area, yet there is no comprehensiveness in synthesizing the whole literature nor were there extended research methodology towards PMS which were not addressed or remained unclear. Design/methodology/approach: The paper uses a systematic approach in reviewing and examining existing PMS and non-PMS articles that focus on PMS from 1990 (January) to 2012 (November) and thereafter focused PMS literatures from 1 January 2014 to 31 December 2018 (5-year period). In addition, this study will advocate a mixed method research deploying a sequential design of both quantitative and qualitative methods and assessing the influence of both appraiser and appraisee on the critical factors affecting effectiveness of PMS. Findings: This paper will produce an outcome that will provide contribution and extend knowledge to existing PMS literatures in several ways: relevant gap identification that are yet to be addressed to fulfil the body of knowledge on PMS researches; confirmation on the influence of appraiser and appraisee on the critical factors which affects PMS effectiveness and recommendation of future assessment and future research utilising a mixed method approach for comprehensiveness to holistic implementations of PMS. Practical implications: It contributes to the HRM practices by covering the literature gaps identified for a successful PMS implementation, the different methodology used, and this study also demonstrate the need to take into account not only the evaluation of appraisee but also that of appraiser. Originality/value: This research has originality and value as it supports the view that PMS is affected by both the critical factors and the methodology of assessment of PMS. As there are no studies conducted on these comprehensive relationships especially utilising a different approach to PM assessment with mixed method in a Malaysian context, this research will add value to the body of knowledge and thus contributes further to theory building and future research efforts.
- Subjects
LITERATURE reviews; PERFORMANCE management; MIXED methods research; RESEARCH methodology; QUANTITATIVE research
- Publication
Global Business & Management Research, 2019, Vol 11, Issue 2, p382
- ISSN
1947-5667
- Publication type
Article