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- Title
Employee Reactions to Attitude Survey Feedback: A Study of the Impact of Structure and Process.
- Authors
Klein, Stuart M.; Kraut, Allen I.; Wolfson, Alan
- Abstract
This study examines the impact of attitude survey feedback on recipients' attitudes toward the feedback process and their perceptions of survey utilization. Two populations were examined in a natural experimental setting: manufacturing employees and manufacturing managers. Independent variables were of two classes: structure and process. It was hypothesized that each class would be positively associated with the dependent variables. In the main, however, the process variables were more powerful predictors of the dependent measures. Analysis disclosed that structure facilitates process and is its natural antecedent. A model of information dissemination was posited whereby the relationship between structural variables and attitudes was moderated by process variables. This was supported by the data, in addition it was found that the process variables were of two classes: communication and involvement, the former predicting better to satisfaction with survey feedback and the latter predicting better to perceived utilization of the survey's results. Finally, it was found that the management group perceived utilization and satisfaction as highly related, probably because of the decision-making orientation of this group.
- Subjects
EMPLOYEE attitudes; SENSORY perception; SURVEYS; MANUFACTURING industries personnel; PSYCHOLOGICAL feedback; INFORMATION dissemination; FORMAL organization; DECISION making; MANUFACTURING processes; SATISFACTION; ORGANIZATIONAL structure; COMMUNICATION
- Publication
Administrative Science Quarterly, 1971, Vol 16, Issue 4, p497
- ISSN
0001-8392
- Publication type
Article
- DOI
10.2307/2391769