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- Title
Rickert: Online-Mediation.
- Abstract
The Insurance Ombudsman has shared interesting observations on conflict behavior in his annual report for 2022. Both insurance companies and complainants show a great willingness to reach an amicable settlement and avoid legal disputes. The number of complaints has decreased compared to the previous year. In Nuremberg, a cooperation project for court-related economic mediation has been launched to enable a quick and interest-based resolution of conflicts. Anne Rickert has published a book on online mediation, targeting mediators who are interested in the online format. The work provides structured information on various topics and is aimed at individuals with little experience in online mediations.
- Subjects
NUREMBERG (Germany); ONLINE-Mediation: Konfliktklarung im virtuellen Raum (Book); RESERVATION systems; RICKERT, Anne; INSURANCE companies; MEDIATORS (Persons); COMMUNICATION; LEGAL settlement; ELECTRONIC books; NONFICTION; CORPORATION reports
- Publication
Zeitschrift für Konfliktmanagement, 2023, Vol 26, Issue 4, p145
- ISSN
1439-2127
- Publication type
Book Review
- DOI
10.9785/zkm-2023-260420