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- Title
INTERVENÇÃO NO ACOLHIMENTO NA ATENÇÃO PRIMÁRIA EM SAÚDE: UMA EXPERIÊNCIA.
- Authors
dos Santos Feitosa, Monalisa; Simões Ribeiro, Camila; Fernandes dos Santos, Paulo Henrique; Frates Cauduro, Fernanda Letícia; Andrade, Juliane
- Abstract
This article aimed to report the experience of nursing students in the planning and implementation of an intervention to sensitize primary health care professionals about the practice of user embracement. For the development of the intervention, the problematization methodology supported by the Maguerez' Arch was applied. From the observation of reality, the theme user embracement was listed and the other stages performed. In the application to reality, four meetings with the team were held in order to sensitize them to look at the work process. Furthermore, the academics developed a critical reflection, being transformative for the formation. It is concluded that the reported experience demonstrated the importance of the adoption of strategies, such as the Arc, that favor the promotion of improvements in the work process in services, especially aspects that interfere in the quality of care and satisfaction of users, such as user embracement.
- Subjects
MEDICAL personnel; PRIMARY health care; NURSING students; CRITICAL thinking; SATISFACTION
- Publication
RECIEN: Revista Científica de Enfermagem, 2022, Vol 12, Issue 38, p375
- ISSN
2177-157X
- Publication type
Article
- DOI
10.24276/rrecien2022.12.38.375-384