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- Title
Parent questionnaires: are they effective for auditing services?.
- Authors
Pritchard, Erica; Howard, Elizabeth
- Abstract
Aim: to involve as many parents as possible in evaluating the services provided to their child while an inpatient on a children's surgical ward and to obtain information to improve patient care, facilities and the clinical environment. Method: 180 questionnaires were distributed over a nine month period to parents of inpatients in a children's surgical ward prior to discharge. 100 of these were returned. The questionnaire focused on nursing and medical care, the ward environment, play and parent facilities. Results: A number of parents were dissatisfied with the noise level on the ward in contrast to the large number who asked for more televisions. A large percentage of respondents were satisfied with the nursing care they received and always felt involved in their child's care. Conclusion: The questionnaire succeeded in highlighting problem areas on the ward so that changes could be implemented, including the introduction of a quiet time. Good practice was also highlighted allowing for praise within these areas.
- Subjects
HOSPITAL care; CHILD health services; PEDIATRIC nursing; PEDIATRIC surgery nursing; NURSING
- Publication
Paediatric Nursing, 2006, Vol 18, Issue 5, p37
- ISSN
0962-9513
- Publication type
Article
- DOI
10.7748/paed.18.5.37.s29