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- Title
心理契约破裂对旅游企业员工知识隐藏的影响机制.
- Authors
余传鹏; 邝颖琪; 姜红梅; 叶宝升; 陈 琪
- Abstract
The services of tourism enterprises are characterized by intangibility and simultaneous production and consumption. The process of providing services by employees of tourism enterprises usually contains an artistic element. Employees who want to improve their service skills need to gain more tacit knowledge, such as service experience and on-the-spot reaction skills to unexpected events. Indeed, it is difficult to express tacit knowledge symbolically; Employees can only acquire it through imitation, observation, and interaction with others. The emergence of hidden knowledge will not only reduce knowledge accumulation and communication within tourism enterprises but also directly lead to the decline of tourism service quality, and even make enterprises lose their core competitiveness. Therefore, it remains worthwhile for scholars to explore why employees of tourism enterprises exhibit knowledge-hiding behaviors. However, studies exploring employees’knowledge- hiding behaviors from the perspective of the employee- organization relationship are still relatively lacking. It makes sense for us to learn about knowledge hiding from this perspective. Based on social cognitive theory, this paper introduces moral disengagement and Zhongyong thinking variables to construct a model of the influence mechanism of psychological contract breach on employees’knowledge hiding in tourism enterprises. The model was empirically tested with 531 employees working in tourism enterprises in Guangdong province. The findings show that (1) Psychological contract breach was significantly positively correlated with employees’knowledge hiding in tourism enterprises. (2) The displacement of responsibility partially mediated the relationship between psychological contract breach and knowledge hiding of tourism employees; however, moral justification did not play a significant mediating role between psychological contract breach and knowledge hiding of tourism employees. (3) Zhongyong thinking played a negative moderating role in the process of psychological contract breach affecting displacement of responsibility and knowledge hiding of employees in tourism enterprises. The paper provides the following contributions: (1) It can enrich the research on knowledge hiding and describe the phenomenon of knowledge hiding in non- knowledge- based enterprises in a more targeted way. (2) It further supports the applicability of Zhongyong thinking as a localized variable in Chinese enterprise scenarios, and provides empirical support and ideas for the subsequent introduction of Zhongyong thinking into the relevant research framework in Chinese enterprise scenarios. (3) It further clarifies the process mechanism of psychological contract breach on knowledge hiding in tourism enterprises and provides a new framework for the subsequent empirical research on the mediating effect of moral disengagement. Knowledge is the basis of the core competitiveness of tourism. For tourism enterprises, knowledge management is an important link to construct core competitiveness, and a management link for urgently strengthening the construction at present. The findings of this paper provide some insightful implications for China’s tourism enterprises to understand the mechanism of knowledge hiding occurring among tourism employees from the aspect of psychological contract breach and to solve the problem of knowledge hiding.
- Subjects
GUANGDONG Sheng (China); CHINA; EMPLOYEE psychology; PSYCHOLOGICAL contracts (Employment); SOCIAL cognitive theory; TOURISM personnel; BREACH of contract; ENVIRONMENTAL literacy
- Publication
Tourism Tribune / Lvyou Xuekan, 2022, Vol 37, Issue 11, p130
- ISSN
1002-5006
- Publication type
Article
- DOI
10.19765/j.cnki.1002-5006.2022.11.012