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- Title
Revisión de la implementación de Lean Six Sigma en Instituciones de Educación Superior.
- Authors
Guerrero Moreno, David Rodrigo; Silva Leal, Jorge Antonio; Cristina Bocanegra-Herrera, Claudia
- Abstract
The methodologies of Lean Manufacturing, Six Sigma and Lean Six Sigma (LSS) have been widely implemented in different industries, and higher education institutions (HEIs) have not been the exception; however, its implementation has had barriers to overcome. The methodologies of Lean Manufacturing, Six Sigma and Lean Six Sigma (LSS) have been widely implemented in different industries, and higher education institutions (HEIs) have not been the exception; however, its implementation has had barriers to overcome. The review shows that improvement projects are implemented with these methodologies in academic, curriculum, service, and administrative processes. It was found that among the motivators most important are to reduce educational quality management costs; to improve the quality and accreditation system of the university; to respond to high competition; to improve the efficiency and effectiveness of academic and administrative processes; to increase stakeholder satisfaction, and to respond to budget reduction to universities. It is feasible to implement LSS if some principles are applied such as leadership and vision, the culture of change, training, adequate selection of projects, measurement of processes for decision-making, and commitment of senior management.
- Subjects
SIX Sigma; HIGHER education; LEAN management; DECISION making; LEADERSHIP
- Publication
INGENIARE - Revista Chilena de Ingeniería, 2019, Vol 27, Issue 4, p652
- ISSN
0718-3291
- Publication type
Article