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- Title
Trust in dentist‐patient relationships: mapping the relevant concepts.
- Authors
Song, YoungHa; Luzzi, Liana; Brennan, David S.
- Abstract
Trust has a central role in healthcare encounters. This review explored concepts relevant to trust in dentist‐patient relationships. The findings were demonstrated by drawing visual system maps for better understanding of the inherent complexity. A pragmatic approach was employed to search for evidence. The approach was initiated with a systematised searching protocol and followed by an iterative process of drawing maps and complementing references. The analysis‐synthesis process found relevant key concepts and sub‐concepts presented within three frameworks: the continuum of studying trust (utilisation, measurement, and establishment); beneficiaries of trust utilisation (patients, dentists, and oral health system); and a transformational model of trust development (identification‐based, knowledge‐based, and deterrence/calculus‐based trust). Trust in dentist‐patient relationships needs to be assessed in a multidisciplinary approach for interconnectedness among relevant concepts. The findings are represented in patient‐centred care and quality of care with common underlying values. Despite the centrality of trust in medical/dental contexts, empirical evidence is insufficient beyond normative suggestions from previous studies. Based on the implications of thematic analysis and interpretation of the system maps, this paper can serve as a guide and source of information for further research of trust in dentist‐patient relationships.
- Subjects
DENTIST-patient relationship; MEDICAL quality control; QUALITY assurance; TRUST; CONCEPT mapping; PATIENT-centered care
- Publication
European Journal of Oral Sciences, 2020, Vol 128, Issue 2, p110
- ISSN
0909-8836
- Publication type
Article
- DOI
10.1111/eos.12686