We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
The Future of Work in the Financial Service Industry Post-COVID-19: A Case of Costa Rica.
- Authors
Okot, Tom; Víquez, Rebeca Hernández; Jaén, Eyleen Jiménez
- Abstract
The health crisis caused by the COVID-19 pandemic transformed the business operational paradigm globally, and the financial industry in Costa Rica is not an exception. The unprecedented context demanded high levels of resilience and innovation in overcoming the effects of the pandemic. Thus, the overall purpose of this research is to describe the main variables that characterize the future of work in the Costa Rican financial service industry in a post-COVID-19 scenario. This study applied a mixed research methodology and a thorough complementary literature review. As a primary data collection tool, a structured questionnaire was applied to 421 people from a specific population sample. To investigate about; current implemented technological platforms, how work productivity is measured, business positions with possibilities of remote working, operational processes which can be automated, and key variables related to the characteristics of the future of work. The findings demonstrate broad characteristics, opportunities, and trends of the future; the relevance of working remotely and the main contributions of telecommunication equipment. Furthermore, a series of recommendations are made to provide tools for financial companies to cope with unprecedented changes in the future. Additionally, this research contributes to increasing the access of Small and Medium Enterprises (SMEs) to financial services such as affordable credit and their integration into value chains and markets.
- Subjects
COSTA Rica; FINANCIAL services industry; COVID-19 pandemic; LABOR productivity; SMALL business; TELECOMMUNICATION equipment
- Publication
Journal of Rural & Community Development, 2022, Vol 17, Issue 1, p1
- ISSN
1712-8277
- Publication type
Article