We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Income Disparities and Nonresponse Bias in Surveys of Patient Experience.
- Authors
Roberts, Brian W.; Yao, Jady; Trzeciak, Christian J.; Bezich, Louis S.; Mazzarelli, Anthony; Trzeciak, Stephen
- Abstract
Recent research suggests an absence of meaningful healthcare disparities in patient experience for disadvantaged populations as assessed by Hospital Consumer Assessment of Healthcare Providers and Systems (H-CAHPS) - the patient survey platform used by the Centers for Medicare and Medicaid Services (CMS).[1], [2] However, the data sources only contained data for returned surveys, and response rates were unavailable. Our objective was to assess patient experience survey response rates across socioeconomic status (SES) strata and to test if patient experience surveys are at risk for nonresponse bias. Although the overall survey response rate was low, it is consistent with patient experience survey response rates from similar studies.[5] In conclusion, nonresponse bias may affect patient experience surveys in low SES populations.
- Subjects
PATIENT surveys; CENSUS
- Publication
JGIM: Journal of General Internal Medicine, 2020, Vol 35, Issue 7, p2217
- ISSN
0884-8734
- Publication type
journal article
- DOI
10.1007/s11606-020-05677-6