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- Title
Text Message Reference Service @ ECU.
- Authors
Sanders, Mark
- Abstract
The article discusses how America Online's Instant Messaging (AIM) used as free text messaging service at the East Carolina University (ECU) library. According to a study, young people prefer to use AIM because they can multitask and also it is familiar among the group. In the messaging service, patrons are allowed to ask questions related to the library and advised to keep questions brief and focused.
- Subjects
GREENVILLE (N.C.); NORTH Carolina; ACADEMIC libraries; LIBRARIES &; distance education; LIBRARY services for children; LIBRARIES &; students; SERVICES for students; EAST Carolina University; COMPUTER network resources
- Publication
North Carolina Libraries (Online), 2009, Vol 67, Issue 1, p20
- ISSN
0029-2540
- Publication type
Article
- DOI
10.3776/ncl.v67i1.274