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- Title
Investigating factors influencing employee engagement in a government department in Gauteng.
- Authors
NGWANE, CYNTHIA LINDIWE; DACHAPALLI, LEIGH-ANNE PAUL
- Abstract
Purpose of the study: To investigate the factors which influence employee engagement levels of government officials in Gauteng. Design/methodology/approach: Utilising a questionnaire based on the Utrecht engagement model, the researcher identified key focus areas for employee engagement. The department under study consisted of 150 employees with a response rate of 79 percent. Findings: The results of the study revealed that while the government employees are absorbed and dedicated to their work, they nevertheless expressed neutral opinions regarding the extent of vigour shown in the department. Age and the number of years of service were noted to have a significant influence on employee engagement. The study furthermore showed no statistical evidence to suggest that gender, employee position, or educational level have a major influence on employee engagement. Recommendations/value: The study underlines the need for continuing efforts to reinforce employee engagement, particularly as employees with greater experience / years of service are less engaged. In so far as the study was limited to a single department, similar studies should be undertaken at further government departments in order to generate a clear and holistic picture of overall government employee engagement levels. Managerial implications: Given the regression analysis which suggests that more experienced employees are less engaged, management strategies to encourage continued and renewed engagement, rewarding the experience and service of employees, and further motivating them, is of paramount importance.
- Subjects
GAUTENG (South Africa); JOB involvement; PUBLIC officers; LEADERSHIP; JOB satisfaction; QUESTIONNAIRES
- Publication
Journal of Contemporary Management (1815-7440), 2022, Vol 19, Issue 2, p1
- ISSN
1815-7440
- Publication type
Article
- DOI
10.35683/jcm21048.159