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- Title
Evaluation of the Patient Experience with the Mawid App during the COVID-19 Pandemic in Al Hassa, Saudi Arabia.
- Authors
AlAli, Eman; AL-Dossary, Reem; Al-Rayes, Saja; Al-Ansary, Naof; Alshawan, Deema; Almulla, Salma; Alanezi, Fahad; Alakrawi, Zahraa; Alnaim, Norah; Saraireh, Linah; Attar, Razaz Waheeb; Alaenzi, Nouf; bin Hasher, Hayathem; AlThani, Bashair; Alsulaiman, Lojain; Alenazi, Naif; Hariri, Beyan; Alanzi, Turki
- Abstract
(1) Introduction: The objective of this study was to evaluate the patient experience with the Mawid application during the COVID-19 pandemic in Al Hassa, Saudi Arabia. (2) Methodology: A quantitative cross-sectional survey was designed to evaluate the patient experience with the Mawid app during the COVID-19 pandemic in Al Hassa, Saudi Arabia. A total of 146 respondents completed the questionnaire. (3) Results: More than half of the participants (65.8%) opined that application was easy to use. Furthermore, 65.1% of the participants considered it to be very easy and easy to search for the required information; and 63.7% of the respondents reflected that it was easy to book an appointment. There was a statistically significant difference between the ease of searching for the required information (p-value = 0.006); the ease of undoing an unwanted move and gender (p-value = 0.049); the ease of searching for the required information and educational level (p-value = 0.048); the ease of booking an appointment and educational level (p = 0.049); and the ease of searching for the required information and the labor sector of the respondents (p value= 0.049) among the genders. No significant differences were identified among the age groups. (4) Conclusions: Overall, most participants suggested that the Mawid app was easy to use and had a potentially useful set of features to help mitigate and manage the COVID-19 pandemic in Al Hassa, Saudi Arabia.
- Subjects
SAUDI Arabia; COVID-19 pandemic; PATIENTS' attitudes; MOBILE apps; AGE groups; EDUCATIONAL attainment
- Publication
Healthcare (2227-9032), 2022, Vol 10, Issue 6, p1008
- ISSN
2227-9032
- Publication type
Article
- DOI
10.3390/healthcare10061008