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- Title
COMO O AVANÇO TECNOLÓGICO AFETA O TRABALHO NO SETOR BANCÁRIO? um estudo empírico.
- Authors
FRIZON, Jucelia Appio; BRUM, Fernando Francisco; WENDT, Guilherme Welter
- Abstract
Objective: Analyze what are the influences of technological development on the work of employees of private banks from Francisco Beltrão, PR. Method: This is a qualitative study. Semi-structured interviews were conducted, and results were analyzed through thematic analysis. Results: The employees performed similar daily tasks, despite belonging to different institutions. The reduction of jobs due to technological advances introduced in the sector was highlighted. Participants also reported overload due to high demands for achieving goals and objectives. Conclusions: There was a clear change in the work routine (job reductions and increased number of customers), which has led to sense of overload. In addition, demands for goals and objectives were accentuated through the use of technological tools.
- Subjects
PRIVATE banks; THEMATIC analysis; SEMI-structured interviews; BANK employees; QUALITATIVE research
- Publication
Caderno de Administração, 2020, Vol 28, Issue 1, p64
- ISSN
1516-1803
- Publication type
Article
- DOI
10.4025/cadm.v28i1.53306