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- Title
Studiu privind neconformităţile constatate cu prilejul auditurilor interne si externe ale sistemelor de management al calităţii în cazul IMM -urilor din România.
- Authors
Olaru, Marieta; Stoleriu, Ghiorghiţa
- Abstract
The increasing interest of Romanian companies in the implementation of quality management systems is related to the increase in customer requirements and to the commitment of the company management to be competitive and in line with EU requirements. As a result of this interest, there are an increasing number of conformity certificates for the quality management systems in compliance with the international standards ISO 9000. The process is facilitated by the development of the quality infrastructure and by some national programmes that sustain the companies in this respect. In this context, the paper highlights the results of the questionnaire based research, which evaluates the recorded non-conformities in implementing the quality management systems in the case of the Romanian SMEs, during internal audits and external audits done by the certification bodies. This data was obtained as a result of a questionnaire-based research, based on a sample of 1200 companies, out of which 820 Romanian SMEs. The research was conducted during 2007-2009, as a part of the Research project IDEI 856 „Increase in competitiveness of the Romanian SMEs by the implementation of an evaluation and performance improvement model in conformity with the European model of quality management‟.
- Subjects
ROMANIA; TOTAL quality management; ISO 9000 Series Standards; AUDITING policies; INTERNAL auditing; QUALITY standards; PERFORMANCE standards; INDUSTRIAL management; SMALL business
- Publication
Quality - Access to Success, 2009, Vol 10, Issue 5, p3
- ISSN
1582-2559
- Publication type
Article