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- Title
Accelerating Urban Development in Indonesia: The Impact of Online Government Services.
- Authors
Yulian, Manda; Sirojuzilam; Lubis, Suwardi; Purwoko, Agus
- Abstract
In Indonesia, the transition to online bureaucratic services at the municipal level, encompassing areas such as population administration, education, procurement, public information dissemination, taxation, and civic engagement in development, represents a significant shift towards modernizing governance and enhancing socio-economic development. Despite the widespread adoption across various agencies, the integration of these services has not been uniformly achieved. This study delves into the factors influencing the preparedness of both the community and government apparatus in adopting an online model for government bureaucratic services. It is revealed that factors such as comprehension, proficiency in technology, psychological and ethical guidance, and both formal and informal education, along with tangible and intangible incentives, exert a positive and significant influence on the readiness levels of community members and government personnel to engage in online service provision. Moreover, it is demonstrated that online socio-economic program services serve as a critical mediator in expediting the development of urban areas. The findings underscore the necessity for municipal governments to enhance the comprehensive implementation of various online socio-economic services, as they are pivotal in accelerating urban development.
- Subjects
INDONESIA; URBAN planning; SOCIOECONOMICS; NONFORMAL education; COMPREHENSION
- Publication
International Journal of Sustainable Development & Planning, 2024, Vol 19, Issue 3, p1041
- ISSN
1743-7601
- Publication type
Article
- DOI
10.18280/ijsdp.190322