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- Title
AVALIAÇÃO DA ACEITABILIDADE DO USUÁRIO/FAMÍLIA SOBRE A ESTRATÉGIA SAÚDE DA FAMÍLIA.
- Authors
Mandagará De Oliveira, Michele; Carvalho Pinto, Ione; Christello Coimbra, Valéria Cristina; Mandagará De Oliveira, Eneida; Farias Alves, Poliana; Dias Cruz, Vania
- Abstract
The objective of this study was to evaluate the acceptability of the Family Health Strategy (FHS) by the user/family. We did an evaluative study with a quantitative approach at a Family Health Unit, where 217 users were interviewed during the month of November 2007. SPSS® for Windows, Version 11.0, was used to analyze the results. We identified an adult population with a mean age of 41 years, with low education levels, and with a higher proportion of women. Most users are satisfied with the information they have received about: disease, treatment, how to get an appointment, the time spent during consultations and in waiting to be seen. All the professional staff received grades higher than seven. It was found that most users accept the FHS, suggesting that this strategy has the potential to qualify the health care service in primary care. However, the unit's structural problems were those most often mentioned by the participants.
- Subjects
CUSTOMER satisfaction; FAMILY health; FAMILY services; INTERVIEWING; MEDICAL personnel; MEDICAL referrals; PRIMARY health care; QUANTITATIVE research; EVALUATION research; EDUCATIONAL attainment; HEALTH literacy; DATA analysis software; FAMILY attitudes
- Publication
Revista de Atencao Primaria a Saude, 2017, Vol 20, Issue 2, p159
- ISSN
1516-7704
- Publication type
Article