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- Title
İYİ YÖNETİM İLKELERİ ÇERÇEVESİNDE BELEDİYELERCE YÜRÜTÜLEN KAMU HİZMETLERİNE İLİŞKİN KAMU DENETÇİLİĞİ KURUMU (KDK) KARARLARI ÜZERİNE NİTEL BİR ARAŞTIRMA
- Authors
ÖZKAYA, Yakup
- Abstract
This study, structured into three sections, aims to examine municipal public services within the framework of good governance principles based on the decisions of the Ombudsman Institution (KDKs). After the first section explaining the activities of municipalities, as defined by the Constitution and laws and constitute public services, the meaning of good governance principles in the World and in Türkiye are explained. The final section includes a qualitative analysis. In this study, covering the years 2019-2023, a total of 362 decisions related to municipal services issued by the KDK were analyzed using the qualitative data analysis program called Maxqda Analytics Pro 2022. It has been observed that citizens primarily apply to the KDK regarding tax/payments, building registration/licenses, water, urban planning, roads, and infrastructure, among other subjects. It has been revealed that the overall compliance rate of administrations with good governance principles is higher than the non-compliance rate in the decisions issued based on these appeals. Additionally, administrations have largely adhered to principles such as "timely decision-making," "accountability," "transparency," "prompt notification of decisions," "reasoned decisions," and "compliance with laws." The weakest principle observed among administrations is the principle of "indication of avenues and deadlines for appeal against decisions." It has been determined that non-legally based values of good governance, such as honesty, courtesy, and adherence to justified expectations, are not followed.
- Subjects
TURKEY; MUNICIPAL services; URBAN planning; PUBLIC interest law; LEGAL compliance; LEGAL judgments; CITIES &; towns; HONESTY
- Publication
Dokuz Eylul University Journal of Graduate School of Social Sciences, 2023, Vol 25, Issue 3, p1447
- ISSN
1302-3284
- Publication type
Article
- DOI
10.16953/deusosbil.1342500