Back to matchesWe found a matchYour institution may have access to this item. Find your institution then sign in to continue.TitleQualidade do serviço prestado aos clientes da MGS: um estudo de caso com aplicação do SERVPERF.AuthorsRodrigues Veloso, Washington Gonçalo; Sanches Junior, Paulo FernandesPublicationBrazilian Journal of Scientific Administration / Revista Brasileira de Administração Científica, 2018, Vol 9, Issue 2, p13ISSN2179-684XPublication typeArticleDOI10.6008/CBPC2179-684X.2018.002.0002