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- Title
What to expect from a complaint about care: Advice on giving evidence to mediation service NHS Resolution. Plus how to use the experience to improve patient safety.
- Authors
Dean, Erin
- Abstract
NHS Resolution supports the NHS in resolving disputes and dealing with concerns raised about care. It aims to prevent harm to patients, minimise distress for patients and healthcare staff involved in claims, and reduce cost to the health service by resolving negligence claims before they get to court.
- Subjects
NATIONAL health services; NURSES; HEALTH literacy; RISK assessment; PATIENT safety; HEALTH insurance reimbursement; OCCUPATIONAL roles; PROFESSIONAL practice; LEGAL liability; HOSPITAL nursing staff; MALPRACTICE; FAMILIES; QUALITY assurance; NEGLIGENCE; LEARNING strategies; SOCIAL support
- Publication
Nursing Standard, 2024, Vol 39, Issue 5, p58
- ISSN
0029-6570
- Publication type
Article
- DOI
10.7748/ns.39.5.58.s18