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- Title
Baldrige Award Criteria Streamlined for 1995.
- Abstract
The criteria for the Malcolm Baldrige National Quality Award (MBNQA) have been streamlined and changed for 1995 to focus more sharply on quality as an integral part of today's performance management practices. MBNQA criteria are designed to help companies deliver ever-improving value to customers and overall company performance and capabilities. Since the award was established in 1987, nearly 1 million copies of the criteria have been distributed and thousands of organizations use them as a quality improvement road map. The 1995 criteria focus on key areas of business performance: customer satisfaction and retention; market share and new market development; product and service quality; financial indicators; productivity, operational effectiveness, and responsiveness; human resource performance and development; supplier performance and development; and public responsibility and corporate citizenship.
- Subjects
UNITED States; MALCOLM Baldrige National Quality Award; TOTAL quality management awards; QUALITY control; EMPLOYEE reviews; CUSTOMER services; MARKET share
- Publication
Quality & Reliability Engineering International, 1995, Vol 11, Issue 3, p215
- ISSN
0748-8017
- Publication type
Article