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- Title
OTEL İŞLETMELERİNİN KAT HİZMETLERİ BİRİMİNDE ÇALIŞANLARIN TÜKENMİŞLİK DÜZEYLERİNİN BELİRLENMESİNE YÖNELİK BİR ARAŞTIRMA.
- Authors
ÖZDEMİR YILMAZ, Gülay; DEMİR, Gülsüm
- Abstract
Many people have been experiencing burnout syndrome in business life because of the hard working conditions recently. Especially the possibility of burnout syndrome is high in the people who work at hotel establishments in which the human relations are extremely important due to the nature of this work. One of the most important departments in hotel establishments is the housekeeping department. Considering both-the working conditions of this department and the results of burnout syndrome, this syndrome emerges as an important issue on which the establishments should focus their attention considerably. The housekeeping department employees in the hotel establishments in Belek were surveyed in order to reveal whether the housekeeping department employees experience burnout syndrome, the level of syndrome and which of the signs of syndrome they are faced with. Despite the employees experiencing emotional burnout and depersonalization in high level, it has been identified that they have high levels of the feeling of personal achievement.
- Publication
Journal of Social Sciences Research / Sosyal Bilimler Arastirmalari Dergisi, 2014, Vol 4, Issue 10, p23
- ISSN
1309-9302
- Publication type
Article