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- Title
Procedimiento para modificar actitudes laborales negativas de los trabajadores de la Universidad Bolivariana de Venezuela.
- Authors
Verde Ramos, Nayrovis del Valle; Cabeza Martínez, Maira del Valle; Camacho, Adilen Carpio
- Abstract
The objective of this paper work is to design and to implement a procedure that contributes to improve the performance of the technicians attending coordination area of the Telecommunications Technology Division Information users from the influence on their labour attitudes. The procedure that was used is a result of a bibliographic research and the investigator's experience having into account the characteristics of the specific context where it was applied. It has three fundamental phases related with an initial diagnosis of the performance, a procedure to modify negative attitudes and a final evaluation of the performance. The principal results that can be described are related with an improvement of the performance that goes from regular qualifications of the customers in an initial moment to an evaluation of excellent in the final stage of the investigation. This investigation offers a procedure that is able to improve the technician's motivation, not only to collaborate with the investigation in the reflection about their attitudes, but also about their qualification. It is also produced a group commitment of modification of the negative labour attitudes and a bigger engagement with the organization.
- Subjects
LABOR; ELECTRONIC technicians; TELECOMMUNICATION employees; LABOR contracts; CONSUMER behavior; ORGANIZATION; ATTITUDE (Psychology)
- Publication
Infociencia, 2013, Vol 17, Issue 3, p1
- ISSN
1029-5186
- Publication type
Article