We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
ANALYSIS OF THE DIMENSIONS OF SERVICE QUALITY IN LINER MARINE TRANSPORTATION BY STRUCTURAL EQUATION MODELING.
- Authors
TAŞ, Ayşe; YORULMAZ, Murat
- Abstract
The purpose of this study is to identify the dimensions that constitute the quality of the services offered in the liner maritime transport through the measurement model developed based on the ROPMIS model by Thai (2008), and to examine the reliability and validity of these dimensions with structural equation modelling. The data were obtained from 316 employees working at 52 businesses through questionnaire and analysed through SPSS v22 and AMOS v22 Statistics. The findings indicate that the dimensions of resources, outcomes, process, management, image, and social responsibility in the measurement model are sufficient to explain the quality of service and that the service quality measurement model can be used both as a first-level multifactorial model and a second-level model. Further, the analyses for convergent and discriminant validity performed based on the data from the confirmatory factor analysis show that the measurement model is structurally valid and reliable.
- Subjects
QUALITY of service; MARITIME shipping; SOCIAL responsibility; FACTOR analysis; STRUCTURAL equation modeling
- Publication
Beykoz Akademi Dergisi, 2021, Vol 9, Issue 2, p274
- ISSN
2147-8082
- Publication type
Article
- DOI
10.14514/BYK.m.26515393.2021.9/2.274-291