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- Title
USER INVOLVEMENT IN INFORMATION SYSTEM DEVELOPMENT: A CONFLICT MODEL AND EMPIRICAL TEST.
- Authors
Robey, Daniel; Farrow, Dana
- Abstract
This research explores the relationships among user participation, influence, conflict, and conflict resolution in the development of management information systems, Three stages of development are analyzed: initiation, design, and implementation. Results show that influence does result from user participation, and that influence leads to both conflict and resolution. Participation without influence, however, does not lead to successful conflict resolution in any of the three development stages.
- Subjects
MANAGEMENT information systems; MANAGEMENT communication systems; CONFLICT management education; ORGANIZATIONAL change; MANAGEMENT science research; PARTICIPATION; KNOWLEDGE management research; NEGOTIATION; STATISTICAL sampling
- Publication
Management Science, 1982, Vol 28, Issue 1, p73
- ISSN
0025-1909
- Publication type
Article
- DOI
10.1287/mnsc.28.1.73