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- Title
EFFECTIVE COMMUNICATION IN THE REACH OF SAFE PRACTICES: CONCEPTIONS AND PRACTICES OF THE NURSING TEAM.
- Authors
Rodrigues Castro, Juliana de Viana; Fani Amaro, Marilane de Oliveira; Toledo Mendonça, Érica; Guerra Siman, Andréia; Pacheco Zanelli, Fernando; Amaro de Carvalho, Camilo
- Abstract
Objective: To analyze the actions taken and the challenges of the nursing team to achieve the goal of effective communication security in a surgical center of a teaching hospital. Method: Case study with a qualitative approach, carried out with the nursing team in January and February 2019. Data collection took place through interviews with a semi-structured script, which were submitted to content analysis. Results: Three thematic categories were evidenced: Communication in the conception of the nursing team: importance and instruments used; Effective communication: challenges experienced and repercussions in nursing care; Benefits of communication between health professionals and patients: building bond and trust. Challenges identified: absence of meetings and work overload, which favor the occurrence of errors. Conclusions: Changes in the communication process and investment in human resources are necessary in order to implement a culture of organizational safety.
- Subjects
BRAZIL; PREVENTION of medical errors; NURSES' attitudes; ACADEMIC medical centers; RESEARCH methodology; SURGICAL clinics; INTERVIEWING; PEER relations; QUALITATIVE research; NURSE-patient relationships; HOSPITAL nursing staff; COMMUNICATION; QUALITY assurance; EMPLOYEES' workload; INTERPROFESSIONAL relations; CONTENT analysis; MEDICAL-surgical nurses; PATIENT safety; TRUST; CORPORATE culture
- Publication
Revista de Enfermagem e Atenção à Saúde (REAS), 2022, Vol 12, Issue 1, p1
- ISSN
2317-1154
- Publication type
Article
- DOI
10.18554/reas.v12i1.5153