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- Title
THE IMPACT OF HEALTH SYSTEMS IN KOSOVO ON THE ELEMENTS OF QUALITY MANAGEMENT AND PROCESSES.
- Authors
Lleshi, Samir
- Abstract
In the last decade of the 20th century, the systematic approach to quality enhancement based on the Quality Based Management System has become the dominant model of quality management in the application. From the standpoint of developing business standardization, we can say that the ISO 9001 standard has become a general and acceptable framework for improving the quality of products and services regardless of sector. The purpose of the research is to discuss the impact of health systems in Kosovo on elements of quality management and processes. The research methodology used in this paper is the use of primary data, using the questionnaire in health institutions in Kosovo. Quality Assurance (SC) is the guarantee of the institution that the service it offers meets the quality standards accepted and is also accredited and certified. The planned control procedures occur "before, during and after" and the goal is to "get the best first time and always". Quality assurance should be the responsibility of anyone involved in creating a product or service. This approach to patient and patient quality and satisfaction demonstrates the importance of implementing the quality management system requirements in the health sector in Kosovo as well. The results of the research showed that the health system in Kosovo has a positive impact on quality management and other efficient quality management processes.
- Subjects
HEALTH systems agencies; QUALITY assurance; HEALTH facilities; INTERNATIONAL Organization for Standardization; RESEARCH methodology
- Publication
Knowledge: International Journal, 2020, Vol 41, Issue 1, p281
- ISSN
2545-4439
- Publication type
Article