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- Title
Relationship between TQM Elements and Organizational Performance: An Empirical Study of Manufacturing Sector of Pakistan.
- Authors
ul Hassan, Masood; Hassan, Saad; Shaukat, Sadia; Nawaz, Muhammad Saqib
- Abstract
This study empirically reveals the influence of the TQM elements comprising leadership, people management, process management, customer focus, information & analysis and strategic planning on the organizational performance in the manufacturing sector of Pakistan. The data were collected through a questionnaire survey from the 160 managers and employees of the manufacturing firms. Results using SPSS support the hypotheses that there is a positive relationship between the TQM elements and performance of Pakistani manufacturing firms. Furthermore, it is also found that customer focus is perceived as a dominant TQM practice for enhancing quality performance. Moreover, this study also provides a valuable knowledge to the top managers. Practical implementations along with the limitations have also been discussed in this study.
- Subjects
TOTAL quality management; TOTAL quality control; ORGANIZATIONAL performance; ORGANIZATIONAL effectiveness; MANUFACTURING processes
- Publication
Pakistan Journal of Commerce & Social Sciences, 2013, Vol 7, Issue 1, p1
- ISSN
1997-8553
- Publication type
Article