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- Title
The influence of risk tolerance and brand trust on investment decision and customer engagement behavior.
- Authors
Wijayanti, Evifana Santi; Rofiq, Ainur
- Abstract
Understanding the impact of Risk Tolerance and Brand Trust on Investment Decisions and Customer Engagement Behavior is imperative in today's competitive financial environment. This study investigates the direct and mediating effects of Risk Tolerance and Brand Trust on Investment Decisions and Customer Engagement Behavior. Utilizing a quantitative approach with a survey method, data were collected from 144 private customers of Bank BRI in East Java through random sampling techniques. Structural Equation Modeling (SEM) was employed for data analysis. The research reveals significant direct effects of Risk Tolerance and Brand Trust on Investment Decisions. Likewise, the direct effects of brand trust and investment decisions on customer engagement behaviour are significant. However, the influence of risk tolerance on customer engagement behaviour is not significant. These findings underscore the intricate dynamics of consumer behaviour in the financial sector. This study contributes to a deeper understanding of how risk perception and trust in the brand affect investment decisions and customer engagement behaviour, offering insights for strategic decision-making in the banking industry.
- Subjects
DECISION making in investments; CUSTOMER relations; CONSUMER behavior; FINANCIAL services industry; BANKING industry
- Publication
International Journal of Research in Business & Social Science, 2024, Vol 13, Issue 5, p441
- ISSN
2147-4478
- Publication type
Article
- DOI
10.20525/ijrbs.v13i5.3469