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- Title
The evaluation of the possibilities of development of the Covasna County's Office for Consumer's Protection through the methods of quality management Case Study.
- Authors
FAZAKAS, Enikõ; TURÓCZY, Zsuzsanna
- Abstract
There is a tight connection between quality management and consumer's protection, because the quality of goods and services must always be in balance with the consumers' requests and needs, and it has to correspond to these. For the consumers' rights to be protected, and the violations to be punished, exists the consumer's protection. In this paper we will present you this connection and the possibilities of development of consumer's protection through the methods of quality management.
- Subjects
TOTAL quality management; CONSUMERS; CONSUMER protection; MANAGEMENT; COMMERCIAL policy; QUALITY
- Publication
Quality - Access to Success, 2008, Vol 9, Issue 12, p22
- ISSN
1582-2559
- Publication type
Article