We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Comparing Apples to Apples: Development of the IOA Uniform Reporting Categories.
- Authors
Dale, Beatriz; Ganci, Joe; Miller, David; Sebok, Tom
- Abstract
This article describes the development of the International Ombudsman Association (IOA) Uniform Reporting Categories by the Uniform Reporting Categories Task Force, from 2003 to 2007. From the earliest steps of identifying a core team, and core categories based on previous typologies used in a variety of offices, the processes of Broad- and Sub-Category development are described. Mechanisms for discussion and feedback over various iterations based on membership feedback and on-line surveys of acceptability and utility are considered. Results of such surveys are presented. Additionally, persistent difficulties and questions in the development of the IOA categorisations are addressed. The IOA Uniform Reporting Categories (Version 1, 2006, and Version 2, 2007) are attached.
- Subjects
GOVERNMENT agency records; OMBUDSPERSONS; LEGAL professions; PUBLIC officers; TASK forces; GOVERNMENT information; ACCEPTABILITY (Linguistics); GOVERNMENT correspondence; GOVERNMENT information agencies; INTERNET surveys; GOVERNMENT policy
- Publication
Journal of the International Ombudsman Association, 2008, Vol 1, Issue 1, p8
- ISSN
2153-2362
- Publication type
Article