Exploring the Relationship between Workforce Diversity, Inclusion and Employee Engagement.

Goswami, Sushmita; Goswami, Brijesh Kishore

The aim of this paper is to analyze the relationship between workplace inclusion (WI) and employee engagement (EE) and the effect of workplace diversity, managerial support and trust in leader on workplace inclusion. The study has used a survey to collect data from employees working in the private telecom companies in India, using a structured questionnaire (n=383) of National Capital Region (NCR), India. To identify the factors which determine workplace inclusion and employee engagement multiple regression model has been used and further, Karl Pearson correlation has been used to establish the correlation between variables. This paper found three factors which determined workplace inclusion: workforce diversity; managerial support, and trust in leader. The results point out that the workforce diversity has a significant positive relationship with workplace inclusion (μ= 0.20, p<0.05), managerial support on workplace inclusion (μ= 0.18, p<0.05), trust in the leader on workplace inclusion (μ= 0.28, p<0.05). Similarly, there is also positive and significant effect of trust in leader on workplace inclusion (μ= 0.17, p<0.05) and finally, workplace inclusion also effects positively and significantly on employee engagement (μ= 0.29, p<0.05). Study on inclusive work place and employee engagement is critical as it provides an understanding that how organizations can encourage and facilitate the full participation of employees. This study also provides practical interventions for human resource development professionals to assist individuals and organisations towards increasing more workplace inclusion and more employee engagement.

INDIA; DIVERSITY in the workplace; JOB involvement; TELECOMMUNICATION personnel; TELECOMMUNICATION; REGRESSION analysis

Drishtikon: A Management Journal, 2018, Vol 9, Issue 1, p65

0975-7848

Academic Journal