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- Title
THE CHALLENGES OF HUMANIZATION WITHIN UNITS OF READY ATTENDANCE: THE VISION OF MANAGERS.
- Authors
Pereira Leite, Tereza Emanuelle Holanda; Nunes de Sousa, Francisco Ionário; Aguiar Ponte, Vanessa; Ribeiro Mariano, Monaliza; Barbosa, Priscilla Mayara Estrela; Moura de Araújo, Thiago
- Abstract
The National Policy of humanization of the unified Health System has provoked changes in the national scenario with also impacts on the urgent and emergency care. The aim was to identify the challenges of humanization in units of Ready Attendance of managers. This is an exploratory, descriptive study with a qualitative approach, carried out through semistructured interview and record in voice recorder, with 18 doctors and nurses' managers. For systematic analysis of the data using the operational proposal for qualitative data analysis. Emerging from the following categories: National policy of Humanization in units of Ready Attendance of managers; influential factors that interfere in the process of humanization; and actions of managers in promoting humanization in units of Er. It was noted that the national policy of humanization of the SUS is not clear for all managers, which indicate how harmful factors for humanizing the high demand of users, the personal factors of professionals and users and the conditions of offered service. Keep this at health services and develop training and guidance activities are positive attitudes of managers for the development of humanization.
- Subjects
BRAZIL; HEALTH facility administration; EMERGENCY medical services; HEALTH services administrators; HUMANISM; INTERVIEWING; RESEARCH methodology; HEALTH policy; NURSE administrators; NURSES; NURSING services administration; PHYSICIANS; RESEARCH; QUALITATIVE research; OCCUPATIONAL roles; PSYCHOLOGY
- Publication
Ciencia, Cuidado e Saude, 2018, Vol 17, Issue 2, p1
- ISSN
1677-3861
- Publication type
Article
- DOI
10.4025/cienccuidsaude.v17i2.41866