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- Title
Operación del programa Sistema Integral de Calidad en Salud (SICALIDAD). La función de los gestores en atención primaria y hospitales.
- Authors
Granados-Cosme, José Arturo; Tetelboin-Henrion, Carolina; Torres-Cruz, César; Pineda-Pérez, Dayana; Villa-Contreras, Blanca Margarita
- Abstract
Objective. To characterize the role of quality managers in health care units and health districts, identifying the constraints they experience in their performance. Material and Methods. An interview guide and a questionnaire were carried out and were applied to quality managers in nine states as well as in Mexico City's Health Services, in a Reference Federal Hospital and in a National Institute of Health. These instruments were analyzed using SPSS and Atlas.ti software. Results. The activities done by the managers depend on the organizational level of services, which can be a care unit or the health jurisdiction. For each of these, we identified different order constraints that affect the performance of the role of management in the strategies to improve the quality of the services for population without social insurance, which together make up the government program called Integrated Quality Health System. Jurisdictional managers are the link between care units and state authorities in the management of information, while the medical units' managers drive operational strategies to improve the quality. Conclusion. Although the health program is implemented with the personal and infrastructure of the health system, it requires a greater institutionalization and strengthening of its structure and integration, as well as greater human and material resources.
- Subjects
MEXICO City (Mexico); MEXICO; PRIMARY care; HEALTH services administration; QUESTIONNAIRES; MEDICAL care; QUALITY of service; QUALITY assurance
- Publication
Salud Pública de México, 2011, Vol 53, pS402
- ISSN
0036-3634
- Publication type
Article