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- Title
A study on the effect of hotel intelligent fusion system on hotel strategy, work process, employee satisfaction, and hotel performance.
- Authors
He, Zhen; Kim, Hyo-Kyung,; Moon, Jae-Young,
- Abstract
The purpose of this study is to analyze, through causal relationship, what influence hotel intelligent which is hotel information system has on the strategy, work process, employee satisfaction, financial results and customer satisfaction in Hotel business. Empirical findings of this research suggest that hotel information system has positive, direct & indirect effects on financial results and customer satisfaction. There have been a lot of improvements with the short-term & long-term strategy, employee satisfaction and work process by using Hotel information system.
- Subjects
INFORMATION storage &; retrieval systems in hotels; JOB satisfaction; HOTEL personnel management; STRUCTURAL equation modeling; PERFORMANCE evaluation
- Publication
Multimedia Tools & Applications, 2015, Vol 74, Issue 10, p3377
- ISSN
1380-7501
- Publication type
Article
- DOI
10.1007/s11042-014-2011-5