We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
THE USE OF EXPERT SYSTEMS IN TOTAL QUALITY MANAGEMENT: AN EXPLORATORY STUDY.
- Authors
Crossfield, R. T.; Dale, B. G.
- Abstract
This paper explores the potential for the use of expert systems in total quality management (TQM). The study was carried out under the auspices of the first multi-company programme of research into TQM. Among the findings are that it is feasible to run expert systems on personal (and other) computers in order to assist with aspects of TQM such as statistical process control, quality costing, goods receiving, corrective action procedures, supplier development, quality function deployment and field failure analysis, and that the potential application of expert systems to TQM was received with some degree of enthusiasm by the personnel with whom the concept was discussed. It is also pointed out that the most difficult task in producing an expert system is acquisition of knowledge, and that knowledge elicitation can be facilitated by use of the quality assurance mapping technique--Q-MAP.
- Subjects
TOTAL quality management; EXPERT systems; STATISTICAL process control; QUALITY function deployment; QUALITY control; QUALITY assurance
- Publication
Quality & Reliability Engineering International, 1991, Vol 7, Issue 1, p19
- ISSN
0748-8017
- Publication type
Article
- DOI
10.1002/qre.4680070107