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- Title
Design and development of chatbot for the BITOO platform.
- Authors
PAREDES-XOCHIHUA, María Petra; SÁNCHEZ-JUÁREZ, Iván Rafael; PORTILLA-FLORES, Alberto; MORALES-ZAMORA, Vianney
- Abstract
The objective is to present the design and development of a chatbot for implementation on the Bitoo platform of the company Softura Solutions S. de R. L., as a tool that allows customers to be served 24/7 to resolve doubts about the use of the platform, the implementation of chat will generate a reduction in time in user support and the minimization of absorption of time invested by Bitoo's Marketing team. For the development of this, tests were carried out on the functionality of the platform, to detect any possible doubts that users had, and thus consider them in the chatbot. Dialogflow, a free licensing tool, was used for the development of the chatbot, as well as the configuration and the appropriate language for dialogues that provide answers to the most common questions that users may have. This project contemplates the use of artificial intelligence areas implemented in Dialogflow, such as: natural language processing and machine learning.
- Subjects
CHATBOTS; NATURAL language processing; CUSTOMER services; COMPUTATIONAL linguistics; HUMAN-artificial intelligence interaction
- Publication
Journal Computer Technology, 2023, Vol 7, Issue 19, p23
- ISSN
2531-2197
- Publication type
Article
- DOI
10.35429/JCT.2023.19.7.23.28