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- Title
HEALTHCARE.GOV: A RETROSPECTIVE LESSON IN THE FAILURE OF THE PROJECT STAKEHOLDERS.
- Authors
Angelo, Raymond
- Abstract
The purpose of this research is to examine the technical and business/social issues that resulted in the demise of the initial roll-out of HealthCare.gov. In essence the disconnect between the White House website team and the IT leadership in the White House resulted in an implementation that was characterized by a large number of technical flaws and business stakeholder issues that have been identified in the literature as contributing to project failures. Ultimately, many of the White House stakeholders lost or vacated their positions. Issues are examined, and it is recommended that practitioners and researchers study this project to help to avoid project failures. These are two primary objectives of this paper. From a practitioner's perspective, this paper cautions information systems professionals on the issues related to project failure, and the disruptive influences of failed projects on the businesses that they serve. From a pedagogical perspective, this paper serves as a learning guide to instructors and students in terms of the social/business issues critical to effective project delivery, team membership and project management.
- Subjects
UNITED States; PROJECT management -- Failure; HEALTH insurance; RISK assessment in project management; GOVERNMENT policy
- Publication
Issues in Information Systems, 2015, Vol 16, Issue 1, p15
- ISSN
1529-7314
- Publication type
Article