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- Title
Solutions in radiology services management: a literature review.
- Authors
Garcia Pereira, Aline; Garcia Lupi Vergara, Lizandra; Díaz Merino, Eugenio Andrés; Wagner, Adriano
- Abstract
Objective: The present study was aimed at reviewing the literature to identify solutions for problems observed in radiology services. Materials and Methods: Basic, qualitative, exploratory literature review at Scopus and SciELO databases, utilizing the Mendeley and Illustrator CC Adobe softwares. Results: In the databases, 565 papers – 120 out of them, pdf free – were identified. Problems observed in the radiologysector are related to procedures scheduling, humanization, lack of training, poor knowledge and use of management techniques, and interaction with users. The design management provides the services with interesting solutions such as Benchmarking, CRM, Lean Approach, ServiceBlueprinting, continued education, among others. Conclusion: Literature review is an important tool to identify problems and respective solutions. However, considering the small number of studies approaching management of radiology services, this is a great field of research for the development of deeper studies.
- Subjects
MEDICAL radiology; DISEASE management
- Publication
Radiologia Brasileira, 2015, Vol 48, Issue 5, p298
- ISSN
0100-3984
- Publication type
Article
- DOI
10.1590/0100-3984.2014.0065