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- Title
Notificación de agresiones por los trabajadores del Servicio Madrileño de Salud.
- Authors
Naranjo, María Ascensión Maestre; Rodríguez, Juan Carlos Fernández; Solís-Muñoz, Montserrat; Vicente, Ana Royuela; Alonso, Silvia Arranz; Alegría, César Augusto Ciner; Faz, Francisco José Moya
- Abstract
Objective: to understand the prevalence of aggressions reported by the Madrid Health Service staff, to learn about the prevalence of lesions or health alterations caused to workers for this reason, and to identify the factors associated with said aggressions. Method: a cross-sectional study conducted with workers of the Madrid Health Service (SERMAS) who reported a situation of conflict/aggression during the 2009-2018period through a register provided by the SERMAS. The variables studied included: details of the worker, the aggressor, the incident and its consequences. There was descriptive analysis through the Stata statistical program. Results: in total, 5,587 reports of situations of conflict were identified: 89% from Primary Care (PC) and 11% from Specialized Care (SC). The prevalence of alterations in health status within all reports was 95% (CI 95%: 94-96), with 97% (CI 95%: 95-98) in SCand 95% (CI 95%: 94-95) in PC. Specialized Care staff reported 8% of physical aggressions and 17% of coercions; these were 4% and 25%, respectively, in PC. In the Emergency Unit, 12% of physical aggressions were reported i/s. 4.6% in the rest of hospital units, and 13% of coercion i/s. 25%. Nurses were the SC workers who reported more aggressions, vs. physicians in PC. Conclusions: nine times more situations of conflict are reported in Primary Care than in Specialized Care. Coercions are higher than physical agressions. Nursing staff and Emergency workers are the professionals reporting more aggressions.
- Subjects
SPAIN; RISK factors of aggression; VIOLENCE in the workplace; HEALTH facility employees; OCCUPATIONAL diseases; CONFIDENCE intervals; HOSPITAL emergency services; WORK-related injuries; CROSS-sectional method; SELF-evaluation; ATTITUDES of medical personnel; HEALTH status indicators; RISK assessment; CONFLICT (Psychology); PRIMARY health care; PSYCHOSOCIAL factors; DESCRIPTIVE statistics; DISEASE prevalence; GOVERNMENT agencies; AGGRESSION (Psychology); DATA analysis software; INDUSTRIAL hygiene; CONTROL (Psychology)
- Publication
Metas de Enfermería, 2022, Vol 25, Issue 8, p23
- ISSN
1138-7262
- Publication type
Article