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- Title
Going the extra mile: Cultivating and managing employee citizenship behavior - Executive Commentary.
- Authors
Averett, Todd
- Abstract
The article presents a commentary by Todd Averett, Director of the Learning and Development Team at Payless ShoeSource, regarding cultivating employee citizenship behavior. Averett says Payless Shoesource has strived to develop a culture that focuses on principles and values related to organizational citizenship. The company pursued a plan it called "Guiding Values." The Values are personal accountability, risk taking and innovation, teamwork, change, and open communication. Averett says the crux of organizational citizenship is employee behavior that goes above and beyond the call of duty.
- Subjects
AVERETT, Todd; PAYLESS ShoeSource Inc.; CITIZENSHIP education; ORGANIZATIONAL behavior; JOB performance; EMPLOYEE loyalty; INDUSTRIAL relations; ORGANIZATIONAL commitment; INTERORGANIZATIONAL relations; ORGANIZATIONAL learning; MANAGEMENT
- Publication
Academy of Management Executive, 2003, Vol 17, Issue 3, p72
- ISSN
1079-5545
- Publication type
Article
- DOI
10.5465/AME.2003.10954759