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- Title
La ISO 9001 y la administración de la calidad total en las empresas peruanas.
- Authors
de las Casas, Jorge Benzaquen
- Abstract
This study shows the impact of having a quality management system with ISO 9001:2008 certifications in companies in Peru on the basis of the nine factors that measure the success of the total quality management (TQM) implementation. In 2017, 211 companies were analyzed with the aim of comparing ISO 9001 certified companies and those without the certification. This study also proposes that the methodology used for this study might be applied in other Latin American countries.
- Publication
Universidad & Empresa, 2018, Vol 20, Issue 35, p281
- ISSN
0124-4639
- Publication type
Article
- DOI
10.12804/revistas.urosario.edu.co/empresa/a.6056