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- Title
Modern Methods of Quality Control in Educational Services based on TQM.
- Authors
GUGELEV, Alexandr; GRISHNEVA, Anastasia; SEMCHENKO, Anzhelika; LUKYANENKO, Margarita
- Abstract
The article comprises a set of theoretical and methodological statements and practical suggestions about the modern methods of quality control in educational services of industrial countries. The main quality control methods include surveys of students, collection of statistic data from a survey performed among students, in our opinion, it is advisable to calculate the total current coefficient (for the particular moment) of student's satisfaction, official monitoring and others. But they all have their advantages and disadvantages discussed in the article.
- Subjects
EDUCATION service centers; TOTAL quality management; CUSTOMER satisfaction; NATIONAL Assessment of Educational Progress (Project); DEVELOPED countries
- Publication
Quality - Access to Success, 2019, Vol 20, Issue 168, p16
- ISSN
1582-2559
- Publication type
Article