We found a match
Your institution may have access to this item. Find your institution then sign in to continue.
- Title
Implementing Medical Chatbots: An Application on Hidradenitis Suppurativa.
- Authors
Walss, Manuel; Anzengruber, Florian; Arafa, Ahmed; Djamei, Vahid; Navarini, Alexander A.
- Abstract
Background: The use of digital health resources is growing quickly as they are easily accessible and permit self-evaluation. Yet, research on consumer health informatics platforms is insufficient. Chatbots, interactive conversational platforms based on artificial intelligence, can facilitate access to specific information. Hidradenitis suppurativa (HS) is burdensome and has a high threshold for consultation. Objectives: We aimed to identify the most important principles for the assembly of medical chatbots through the analysis of usage data. Methods: The HS Chatbot<A51_FootRef>1</A51_FootRef> is a question-and-answer platform in the style of a chatbot. Usage data were collected over the course of a year. 254 responses were statistically analysed. Results: 239 users were alleged patients. 82.9% were looking for a tentative diagnosis. The users were on average 32.49 (±11.33) years old and predominantly female (70.2%). The average number of clicks per visit on the website was 14.69 (±8.83). Conclusions: A medical chatbot has to be customised to the specific subject whilst general principles have to be considered. High-quality information has to be available in just a few clicks. People concerned about HS are looking for a diagnosis online and often have not seen a doctor previously. Guidance towards appropriate care should be provided.
- Subjects
HIDRADENITIS suppurativa; CHATBOTS; ARTIFICIAL intelligence; DIGITAL health; MEDICAL informatics
- Publication
Dermatology (10188665), 2021, Vol 237, Issue 5, p712
- ISSN
1018-8665
- Publication type
Article
- DOI
10.1159/000511706