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- Title
Facilitating retail store clerks' work-family balance: The roles of family-supportive supervisor behavior and store competitive climate.
- Authors
Mao, Rihong; Zheng, Qiaodan; Mao, Jih-Yu; Qing, Tao
- Abstract
Employees in the retail industry often work on non-standard work schedules. This may prevent them from spending time with their families and fulfilling family duties, hindering their ability to maintain work-family balance. In this study, we investigate the role of store managers in facilitating store clerk work-family balance by attending to their family-supportive behaviors. Specifically, we suggest that store clerk work-family balance self-efficacy underlies the relationship between family-supportive supervisor behavior and store clerk work-family balance and that this positive influence is more salient when store clerks perceive a weaker than stronger store competitive climate. We conduct a two-wave survey in 86 retail stores of two retail chains to test the multilevel model. Responses from 434 store clerks provide support for the hypotheses. Implications for theory, practice, and future research are discussed.
- Subjects
RETAIL stores; CLERKS; SUPERVISORS; CHAIN stores; MULTILEVEL models; COMPETITION (Psychology)
- Publication
Current Psychology, 2023, Vol 42, Issue 31, p27331
- ISSN
1046-1310
- Publication type
Article
- DOI
10.1007/s12144-022-03687-7