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- Title
Developments in Electronic Information Systems in Social Welfare Agencies: From Simple to Complex.
- Authors
Gillingham, Philip
- Abstract
The problems with current forms of electronic information systems (IS) being used by social welfare agencies have been documented by researchers internationally and attention is turning to how they might be better designed and used. In this article, drawing from ethnographic research about IS implementation and evaluation with a number of social welfare agencies, two different approaches—one simple and one complex—to designing and using IS in social welfare agencies are presented. The advantages and disadvantages of each approach, as emerged from discussions with research participants, are explored. The aim of the article is to assist both decision makers and practitioners in social welfare agencies to clarify their needs in relation to how future IS are designed and used.
- Subjects
DECISION making; INFORMATION storage &; retrieval systems; MENTAL health; PUBLIC welfare; RESEARCH funding; SOCIAL case work; TECHNOLOGY; ETHNOLOGY research; EVIDENCE-based medicine; PROFESSIONAL practice
- Publication
British Journal of Social Work, 2019, Vol 49, Issue 1, p135
- ISSN
0045-3102
- Publication type
Article
- DOI
10.1093/bjsw/bcy014